PHONE • WHATS APP • EMAIL

Contact Lumen Consultancy

Have a question about a booking, a refund or a trip you are planning? Call, WhatsApp or email our Rahim Yar Khan team during staffed hours.

Phone Support
Booking and travel support
+92 301 8670722
Monday to Friday, 10 AM to 7 PM PKT
Email Support
General Inquiries
info@flywithlumen.com
Include your booking reference when relevant
WhatsApp
Chat with us on WhatsApp
+92 301 8670722
Monday to Friday, 10 AM to 7 PM PKT
Office Locations
Head Office
Headquarters (Rahim Yar Khan)
Office 30 Upper Floor, Siddique Block, Abbasia Town, Rahim Yar Khan
Send Us a Message

Fill in the form below and our team will get back to you within one working day.

Formal complaints and escalation

Keep one record so the booking, payment, provider response and requested remedy stay connected.

1
Create a ticket

Submitting this contact form issues a TKT case number instantly, so keep it safe. Signed in customers can also open tickets from the dashboard.

2
Request escalation

If the issue is still unresolved, email info@flywithlumen.com with "Formal complaint" and your existing reference number.

3
Use the correct authority

Choose the regulator whose scope matches licensing, pilgrimage, company or consumer issues.

Frequently Asked Questions

You can cancel your booking through your dashboard or by contacting our support team. Cancellation policies vary by airline and fare type.

The payment methods available for your booking are shown at checkout. Availability can vary, so never transfer funds using details received outside flywithlumen.com without confirming them with our team first.

After booking confirmation, you can check in online through the airline`s website or app, or visit the airport counter 2-3 hours before departure.

Lumen uses HTTPS in transit and limits payment handling to the configured payment flow. No online service can promise absolute security; review our Privacy Policy for the data we collect, why we use it and how to contact us about it.

Message us at +92 309 3601496 using the WhatsApp button on this page. Response time depends on the current staffed queue.

Support is staffed Monday–Friday, 10 AM–7 PM PKT. Contact us before an office visit and use your airline or provider directly for an urgent departure-day issue when our team is unavailable.

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